Quality is all about the trust of our Customers
At Founders Publications, Quality is the foundation of our company and is fully embedded in our Notebooks and stationery products. Every day, Founders Publications products and brands are chosen by millions of people all over the world to fulfill their educational and official needs for notebooks and stationery, at every moment of the day, and across their lifetime.
This trust is based upon our quality image and our reputation for consistently delivering high quality products to the customers to provide 100% satisfaction.
Each and every Founders Publications employee is involved in and dedicated to achieving High Quality standards for our consumers and customers through the application of the Founders Publications Quality Management System.
To sustainable create value, effectively and efficiently build customer and consumer’s trust, Quality at Founders Publications is to:
- Provide superior products and services to our customers, focused on their needs
- Ensure preference and consistency to delight customers by valuing what they value and by offering products, systems and services that always meet or exceed their expectations,
- Strive for zero defects and no waste by constantly looking for opportunities to apply our continuous improvement approach to deliver competitive advantage, and
- Engage everybody’s commitment across our complete value chain and at all levels of our organization to build the Founders Publications Quality Culture.